Return Policy for https://www.tatianamera.com
Effective Date: 2024
At https://www.tatianamera.com, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your product, please review our Return Policy below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The product must be returned within 14 days of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are non-returnable:
- Digital products, including eBooks, downloads, or online courses.
- Personalized or custom-made items.
- Opened or used items, including candles, oils, and other consumables.
- Gift cards or promotional items.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at info@tatianamera.com with your order number and reason for the return.
- Approval: Our team will review your request and provide instructions for returning the product if it qualifies.
- Shipping: You are responsible for shipping costs associated with returning the item unless it was defective or damaged upon arrival. Ensure the product is securely packaged to prevent damage during transit.
4. Refund Policy
- Refunds will be issued once the returned product has been received and inspected.
- Approved refunds will be processed to the original payment method within 10 business days.
- Shipping fees (original and return) are non-refundable unless the return is due to a defect or error on our part.
5. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us within 3 days of receiving the item.
- Include photos of the damaged product and packaging in your email.
- We will replace the product at no additional cost or issue a full refund, including shipping fees.
6. Exchanges
Exchanges are permitted for items of equal or lesser value, subject to product availability. To request an exchange, follow the return process outlined above.
7. Contact Information
If you have any questions or need assistance with a return, please contact us at:
Email: info@tatianamera.com
Phone: 208-391-3004
Mailing Address: Boise, Idaho
We value your business and appreciate your understanding of our return policy. Thank you for shopping with Tatiana Mera!